top of page

SafePass FAQ

How can I delete my account?

It was nice having you here on SafePass! We are sorry to see you go.

 

If you no longer want to use SafePass for storing your sensitive data, you can permanently delete your account. By deleting your account, you will erase all data stored in our system. Once deleted, you cannot undo this action.

 

Note: Before deleting your account, make sure to export all data from your SafePass account. This way, you will avoid accidental loss of any information.

​

Deleting an account on PC

If you decide that you need to delete your account, do the following steps on your PC:

  1. Sign in to your SafePass account.

  2. Click on a dropdown menu next to your name.

  3. Select Profile & Account.

  4. At the bottom, press the red button “Delete account”.

 

Attention: At this step, you will only delete your account and its content from our database. If you subscribed to SafePass via your Apple account, make sure to cancel your existing subscription on iOS settings -> Accounts and Subscriptions. If your subscription stays active, you will continue to be charged, despite your account no longer being active on SafePass.

​

Deleting an account on a mobile app (Android / iOS)

If you decide that you need to delete your account, do the following steps on your mobile phone (Android / iOS):

  1. Launch a SafePass app on your mobile phone.

  2. At the top left corner, select the main menu. 

  3. Press Account settings under your name. 

  4. Select Account settings in the settings menu.

  5. Click on the red button “Delete account”.

 

If you are an Android user, this process will successfully delete your account, vault content, and payment methods from the SafePass database.

If you are an iOS user, make sure to cancel your existing subscription on iOS settings -> Accounts and Subscriptions. If your subscription stays active, you will continue to be charged, despite your account no longer being active on SafePass.

I forgot my Master Password. What happens next?

How can I recover my account?​

All of your sensitive data stored in SafePass is encrypted all the time. Even SafePass staff are never able to view any of the data you store in our system. The data you store in SafePass is only decrypted and visible for you once you login with your Master Password.

That’s why it is extremely important for you to remember your Master Password. In case you forget your master password there is very little that even SafePass can do to recover your data, since it’s encrypted and the only key to decrypt is your master password.

 

If you forgot your master password, you will need to reset your SafePass account.

To do that, click the “Forgot password” link in the SafePass login screen and follow the instructions to start over.

Note: After your account is reseted all your saved items will be lost.

I can't login to my PassCamp account

If you are sure you’re logging in to the correct system with the correct account, try typing your Master very carefully. The most common case of Master Password not working is when users make a mistake typing it. We strongly recommend checking if you’re entering the login credentials correctly – specially all the capital letters, numbers, symbols and language-specific letters. Since Master Password has stronger security requirements than common passwords, this usually solves the issue.

If you are still unable to login, you will need to reset your account.

bottom of page